Gavin is the Customer Engagement Manager for United Welsh, a housing association in South Wales. Gavin and his team are responsible for frontline customer contact and back-office processes such as property lettings to provide their tenants with the quality services they deserve. Gavin has worked in the housing sector for 17 years in various roles through Neighbourhood, Repairs, training and IT functions. Behind the varied nature of the roles is a strong customer service background which has underpinned his career, coupled with an active pursuit of Business Improvement activities ensures that the customers’ best interests are always put first.

Kirsty started her career in the finance sector but soon realised it wasn’t for her. She moved into the charity sector in 2007 and has never looked back. She’s worked in a number of in-house communication roles before going freelance in 2015. In 2018 she took on an interim Social Media Manager role at the British Red Cross and worked on two emergency appeals. Kirsty was the interim Social Media Manager at Great Ormond Street Hospital Children’s Charity (GOSH) in 2021/22 where she worked on a number of high profile campaigns. As well as specialising in social media, Kirsty is a copywriter and writes regularly for Third Sector and Charity Digital. After a high-profile charity Twitter crisis, Kirsty realised there was very little resource and support, in terms of wellbeing, for those working in social media. So in 2019 she authored the Wellbeing Guide for Comms Professionals for CharityComms, which is still their most-read resource. She has also featured on a number of podcasts, including CharityComms, Do more good, Third Sector, Tech for Good Live and more.

Huw has worked at South Wales Police for six years, after having previously been a journalist in Cardiff and Northamptonshire. With prior experience in both the press/media relations and internal communications teams within the department, he currently focuses on social media and the website, as well as working with the police control room during the force’s move to Orlo to help embed social media as an online reporting tool for non-emergencies.